Privacy Policy

Privacy Policy & Cookies Policy
Last Updated: 22 April 2025

Eatmate Ltd (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy and Cookies Policy explains how we collect, use, disclose, safeguard your information when you visit our website https://eatmate.co.uk (“Website”), and how we use cookies and similar technologies.

1. Interpretation and Definitions

Interpretation
Words with capitalised initials have meanings defined under this section.

Definitions

• Account: A unique account created for you to access our Service.
• Company: Eatmate Ltd, registered at 77 Upton Rocks Avenue, Widnes, Cheshire, WA8 9DA, United Kingdom.
• Cookies: Small data files stored on your device to help operate our website and improve your experience.
• Country: United Kingdom
• Device: Any device that can access the Service (e.g., phone, tablet, computer).
• Personal Data: Any information related to an identified or identifiable individual.
• Service: The Website and associated services.
• Service Provider: Third parties that process data on behalf of Eatmate Ltd.
• Third-party Social Media Services: Platforms like Google, Facebook, LinkedIn, or Twitter used to log in or interact with the Service.
• Usage Data: Automatically collected data like IP address, browser type, visited pages, etc.
• You: The individual or legal entity accessing the Service.

2. What Personal Data We Collect

We may collect the following data:

Personal Information:

• Name
• Email address
• Phone number
• Billing/shipping address

Usage Data:

• IP address
• Browser type and version
• Pages visited
• Time and date of visit
• Device identifiers

From Social Media Services (if you log in using):

• Profile name, email, and contact lists

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide and maintain the Website
• To manage your account
• To process transactions and deliver products/services
• To communicate with you (updates, support, offers)
• For legal, security, or regulatory requirements
• To improve and personalise your experience
• For internal analytics and business purposes
• To comply with legal obligations

We may also send marketing communications if you’ve opted in. You can opt out at any time.

4. Cookies and Tracking Technologies

We use cookies to improve your browsing experience on our Website. A cookie is a small file stored on your device to enhance your user experience. This section explains how we use cookies.

Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the Website to function correctly and cannot be disabled. They include features like remembering your session and providing access to secure areas.
• Performance Cookies: These cookies collect anonymous information to help us understand how visitors interact with the Website, including which pages are viewed most often, allowing us to enhance the Website’s performance.
• Functional Cookies: These cookies help us personalise your experience by remembering your preferences and choices, such as language settings.
• Targeting/Advertising Cookies: These cookies track your browsing activity to display relevant advertisements on third-party websites.

Third-party Cookies:
We may use third-party cookies from external partners like Google Analytics, Facebook, and advertising networks to help with marketing, analytics, and retargeting ads.

How to Control Cookies:
You can control cookies through your browser settings by blocking or deleting cookies. However, disabling cookies may impact your experience on the Website. For detailed information, please refer to your browser’s help section.

5. Sharing Your Personal Data

We do not sell your personal data. However, we may share it with:

• Service Providers (e.g., hosting, analytics, delivery partners)
• Affiliates under the same group or control
• Business partners offering services jointly with us
• Authorities where required by law
• In connection with a business transfer (merger, acquisition, etc.)
• With your consent

6. Data Retention

We retain your personal data only as long as necessary for:

• Legal compliance
• Business or contractual obligations
• Dispute resolution
• Service improvement

Usage Data may be retained longer for analysis unless you request deletion.

7. Data Transfers Outside the UK

Your information may be stored or processed in countries outside the UK. We ensure appropriate safeguards are in place (e.g., standard contractual clauses) to protect your data as required by UK law.

8. Your Data Protection Rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you
• Correct inaccuracies
• Request deletion of your personal data
• Object to or restrict certain processing
• Withdraw consent at any time
• Data portability – request transfer of your data
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise these rights, contact us at:
📧 info@eatmate.co.uk

9. Children’s Privacy

We do not knowingly collect data from anyone under 13. If you believe your child has provided us with Personal Data, please contact us to remove it.

10. Security of Your Data

We take appropriate technical and organisational measures to protect your data, including secure servers, SSL encryption, and access controls.

11. Links to Other Websites

Our site may contain links to external websites. We are not responsible for their content or privacy practices. Please review their policies separately.

12. Changes to This Privacy and Cookies Policy

We may update this Privacy and Cookies Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date.

13. Contact Us

If you have questions or concerns about this Privacy and Cookies Policy or your data:

Eatmate Ltd
📍 77 Upton Rocks Avenue, Widnes, Cheshire, WA8 9DA, UK
📧 info@eatmate.co.uk
🌐 https://eatmate.co.uk